Frequently Asked Questions

This is an open ended service, however, we recommend a 2 hour limit in order to maintain the amount of participants at any one time. Click here for our hours of operation.

Is there a time limit for open play?

Yes. To ensure a comfortable experience for everyone, we ask that all guests limit their stay to a maximum of 2 hours.

Click here for our hours of operation.

How is the facility sanitized?

Our facility is thoroughly sanitized prior to every open play session. All toys, surfaces, and rugs are sanitized regularly throughout the day. There are hand sanitizer and sanitizing wipes throughout for easy cleaning!

Do I have to wear shoes and socks?

Children and adults are required to remove shoes before entering our play space.

Socks are required at all times for safety and sanitary purposes. Socks can be purchased for $3.00.

Can I bring food and drink?

To keep our play spaces clean, we ask that all food and beverage be consumed in our lobby space with the exception of bottle/breast fed infants and water. We are also a peanut-free facility.

Can I drop my child off and leave?

OPEN PLAY: No, we do not allow children to be dropped off. They must be supervised by a responsible caregiver at all times.

SMALL GROUPS: No, we ask that caregivers remain onsite while their child(ren) attend classes. We have a lobby space available with seating.

Who needs to sign a waiver?

All guests (children and adults) must have a completed and signed waiver for insurance purposes. The waiver must be signed by a parent or guardian. It can be filled out either ahead of time online (see link below) or in person.

Access our waiver here.

Do you accept health insurance for services?

At FUNdamentals, services will not be submitted through health insurance companies, nor will subsidies be accepted.

If requested, we can provide a Superbill for services. This allows caregivers the option to independently submit to their health insurance company for possible reimbursement, if they so choose.

We are also happy to accept FSA (Flexible Spending Account) and HSA (Health Savings Account) cards as payment.

Please note:

FUNdamentals receives payment at the time of purchase.
Eligibility of services is determined by your plan administrator or insurance provider, not by FUNdamentals.
If your provider later deems a purchase ineligible, you may be responsible for repayment to your FSA/HSA provider.
Itemized receipts are available upon request for your records or reimbursement needs.